The InsideSales.com software provides users two separate ways to immediately respond to leads over the phone. They are:
- ResponsePop - Utilizes the inbound ACD portion of InsideSales.com.
- Call Now - Utilizes the outbound dialer portion of InsideSales.com
ResponsePop
This option utilizes the inbound ACD portion of InsideSales.com to facilitate an immediate response. It works like this:
- Lead information is submitted electronically to InsideSales.com.
- In this "post" there are instructions to perform a ResponsePop.
- A sales rep is logged into the InsideSales.com inbound ACD for the ResponsePop leads
- Less than one second after the lead is posted to InsideSales.com, the sales rep's phone will ring and screen will pop with the lead information
- Upon answering the phone, the sales rep will hear the phone ringing out to the lead.
Call Now
This option utilizes the outbound dialer portion of InsideSales.com to facilitate an immediate response. This option is simpler than the ResponsePop option. Here's how it works:
- Lead information is submitted electronically to InsideSales.com
- In the "post" there are instructions to perform a ResponsePop
- The lead is inserted into the outbound dialer as the very next lead to be called
- A sales rep is actively making calls in the InsideSales.com outbound dialer
- As a sales rep goes through calls, they will automatically call new leads as they are added to InsideSales.com
Both options can provide the same end. The only difference is what means is best for you to get there.