We are currently working on some new training and implementation materials to help our new customers through the implementation phase. We have identified this as the most difficult time for our clients and want to make every effort ease the pain here.

In accordance with this we are in the process of producing new, detailed videos, help guides, a more detailed user manual, and more consultative type trainings during implementation. As they are released you will be able to access all training materials here, as well as on the InsideSale.com community site. Stay tuned for more updates.

Every four to six weeks InsideSales.com releases updates to the system software. These updates contain feature enhancements, bug fixes, and certain requested new features. The following is a list of included items from the update performed the week of April 19:

-Report Engine enhancement to allow for reporting on calls to a specific dialer initiative

-Bug fix to drill down reports in the report engine. Allow for better organization of data

-Bug fix to correct errors in calculated fields

-Enhancement to allow for deleting custom reports from the report engine.

-Enhancement to allow for read only fields in an Edit Layout

-Bug fix for error when importing a list of over 30,000 leads

-Creation of a recycle bin for deleted files on the files tab instead of permanently deleting them

-Enhanced compatibility with Firefox browser when creating reports and editing layouts